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Taking Care of Your Best Customers
I’m what the airline industry would call a leisure traveler. I buy my airline tickets at least 21 days in advance to get the best deal. I’m also a native Californian residing in Houston so I would...
View ArticleShopTalk Ep 15: Customer Service and the Bottom Line
If you don’t think there’s a direct correlation between customer service and the bottom line you’d be sadly mistaken. Ninety-six percent of customers who have a bad service experience with your company...
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Thank a Millennial for The Better Food Choices
photo credit: Roast chicken via photopin (license) It’s subtle but I got the message. It seems that Americans are making better food choices. It’s obvious by the latest round of commercials and social...
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